Help
Frequently asked questions.
Everything you need to know about ordering, shipping, returns and caring for your Doresu pieces.
How do I place an order?
Browse your preferred collection, select your size, add the product to your cart, and proceed to checkout.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in selected locations. Availability will be shown during checkout.
How long does shipping take?
Orders are usually processed within 1–3 business days, and delivery timelines may vary depending on your location.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS.
What is your exchange policy?
We offer exchanges based on our exchange policy. Please visit the Exchange Policy page for complete details
Can I return or cancel my order?
Returns and cancellations are subject to our Refund & Cancellation Policy. Please refer to the policy page for eligibility and timelines.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with your order details and product images. Our team will assist you with the resolution.
How do I contact your customer support team?
You can reach us through the Contact page, email us, or connect with us on our social media platforms.
Can I modify my order after placing it?
If your order has not been processed, please contact our support team as soon as possible. We'll do our best to accommodate your request.
Still have questions?
Our team is happy to help. Reach out and we will get back to you within 24 hours.