Shipping policy

SHIPPING POLICY

Last Updated: July 6, 2026

At Doresu ("Doresu", "we", "our", or "us"), we strive to ensure that your order reaches you safely and in a timely manner. This Shipping Policy outlines the terms and conditions relating to the processing, shipping, delivery, and tracking of orders placed through our website.

Doresu is a brand owned and operated by Vraga Ventures Pvt Ltd. References to "Doresu", "we", "our", and "us" throughout this Policy refer to Vraga Ventures Pvt Ltd.

1. ORDER PROCESSING

Orders are typically processed within 1-3 business days from the date of successful payment confirmation.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Once your order has been processed and dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp, along with tracking details where available.

Please note that order processing times are separate from shipping and delivery timelines.

2. SHIPPING DESTINATIONS

Doresu currently ships across India and may offer international shipping to select countries.

Shipping availability may vary based on location, logistics partner serviceability, customs regulations, and operational constraints.

We reserve the right to restrict shipping to certain locations at our sole discretion.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout prior to payment.

Doresu may, at its discretion, offer:

Free shipping promotions;
Flat-rate shipping;
Expedited shipping options; or
International shipping charges based on destination.

Shipping fees are non-refundable unless otherwise required by applicable law.

4. DELIVERY TIMELINES

Estimated delivery timelines are as follows:

Domestic Deliveries (India)

Metro cities: 2-5 business days
Non-metro cities and remote locations: 4-8 business days

International Deliveries

Estimated delivery timelines may range from 7-21 business days, depending on destination country, customs clearance, and local courier networks.

Please note that all delivery timelines are estimates and are not guaranteed.

5. ORDER TRACKING

Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp, wherever applicable.

You may use the tracking information provided to monitor the status of your shipment through our logistics partners.

Please allow up to 24 hours for tracking information to become active after dispatch.

6. DELIVERY ATTEMPTS

Our shipping partners may attempt delivery multiple times.

If delivery attempts are unsuccessful due to:

Incorrect shipping information;
Customer unavailability;
Refusal to accept delivery; or
Failure to respond to courier communications,

the order may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

7. INTERNATIONAL SHIPPING, CUSTOMS, AND DUTIES

For international orders:

Customers are solely responsible for any applicable customs duties, import taxes, VAT, handling fees, brokerage fees, or other government-imposed charges.
Doresu has no control over customs processing times or applicable charges imposed by authorities.
Any customs delays are beyond our control and do not constitute grounds for cancellation or compensation.

Failure to pay applicable customs charges may result in the shipment being returned, abandoned, or destroyed in accordance with local regulations.

8. DELIVERY DELAYS

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Adverse weather conditions;
Natural disasters;
Public holidays;
Political disruptions;
Customs inspections;
Transportation disruptions;
Strikes;
Pandemics;
Government restrictions; or
Operational issues affecting logistics partners.

Doresu shall not be held liable for delays caused by such circumstances.

9. PARTIAL SHIPMENTS

In certain circumstances, we may ship items separately due to:

Product availability;
Warehouse logistics;
Operational requirements; or
Shipping restrictions.

Customers will not incur additional shipping charges for partial shipments initiated by Doresu.

10. UNDELIVERABLE PACKAGES

Orders may be considered undeliverable if:

The shipping address provided is incorrect or incomplete;
The recipient refuses delivery;
Delivery cannot be completed after multiple attempts; or
Local regulations prevent delivery.

In such cases, the order may be returned to Doresu. Any applicable refunds will be processed in accordance with our Cancellation, Refund, and Return Policy.

11. LOST, DAMAGED, OR STOLEN PACKAGES

If your package is lost, damaged, or appears to have been tampered with during transit, please contact us within 48 hours of receiving the package or expected delivery date.

We will make reasonable efforts to investigate the issue with our shipping partners; however, resolution timelines may vary depending on the circumstances and courier partner policies.

Doresu reserves the right to determine appropriate remedies on a case-by-case basis.

12. CHANGE OF SHIPPING ADDRESS

Requests to modify shipping addresses after an order has been placed may not always be possible.

Customers should contact us immediately if they need to change shipping information. We do not guarantee that address modification requests can be accommodated after order confirmation.

13. FORCE MAJEURE

Doresu shall not be liable for any delay, interruption, or failure in delivery resulting from events beyond our reasonable control, including but not limited to:

Natural disasters;
Acts of government;
War;
Civil unrest;
Labour disputes;
Transportation disruptions;
Pandemics;
Cyber incidents; or
Other force majeure events.

14. CUSTOMER SUPPORT

If you have any questions regarding shipping, delivery, or tracking, please contact us using the details provided on our website.

Customer Support
Email ID: customersupport@doresu.in

Contact No. - +91 9873962627

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.